FAQ
What shipping options do you offer to the United States? We provide the following options:
- Express Shipping (3-6 business days): $20
- Free Standard Shipping (7-14 business days): $0 (for qualifying orders)
- Standard Shipping (7-14 business days): $10
Orders are usually processed and shipped within 1-3 business days. You will receive a tracking number once your package ships.
Returns & Exchanges
What is your return policy? We offer a 30-day return window. Items must be unworn, undamaged, and in original packaging. Customized or final sale items are non-returnable. Return shipping is the customer's responsibility unless the item is defective.
How do I start a return or exchange? Log into your account → Go to your order → Submit a return/exchange request. Our team will review and approve it quickly.
Product Questions
What materials are used in your jewelry? We use high-quality 925 sterling silver, gold-plated, stainless steel, cubic zirconia, and genuine gemstones. Detailed material information is listed on every product page.
Is your jewelry hypoallergenic? Most pieces are nickel-free and suitable for sensitive skin. Please check the product description for specifics.
How should I care for my jewelry? Avoid water, perfume, lotion, and chemicals. Store in a dry place and clean gently with a soft cloth.
Orders & Other
How can I track my order? You will receive a tracking email after shipping. You can also check your order status in your account.
Do you offer gift wrapping? Yes! Beautiful gift wrapping with a personalized card is available at checkout.
How do I contact customer support? Email us at: support@eleganceshine.com We reply within 24 hours on business days.